HP LaserJet P4014, P4015 and P4515 Printer Series - Slow printing or No printing from Tray 2

This is an update to:

HP LaserJet P4015 - Not Picking Up Paper

HP now recognise this as a manufacturing fault and have released a service note for it and will send you a new fuser free of charge. The description of the fault is:

When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print.

The fix for the fault is:

The fuser needs to be replaced and firmware needs to be upgraded to version 04.060.7 or higher.

The customer will need to download the latest firmware from hp.com, version 4.060.7 or higher. The firmware can be downloaded from hp at www.hp.com/go/support . Select Download drivers and software (and firmware) in step 1 and in step 2 type in the printer name, LJ P4014, LJ P4015 or LJ P4515

 It's probably best to update the firmware before you phone HP to report the fault, or at least tell them you have. If you do update the firmware, you will notice some extra numbers and letters on the display when the printer initialises. This is normal, they are used by HP support staff for fault diagnosis.

 The fuser is a customer replaceable part, and does not require a service technician to install. If the customer requests a service technician to install the fuser the customer will be responsible for the labor. The fuser can be sent directly to the customer with instructions to upgrade their firmware.

What this means is that HP will send you a new fuser to fit yourself.

The models covered by this service note are:

HP LaserJet P4014 Printer series, HP LaserJet P4015 Printer series, HP LaserJet P4510 Printer series.

EFFECTIVE DATES
Start: 2010-01-01

Expiration: 2010-12-31

What this means, is that HP will send you a new fuser for this fault until the end of 2010, although they do sometimes extend the active time period for service notes.

Don't forget to update the firmware to the latest version, if you haven't already done it, to prevent the new fuser failing with the same fault.

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Hewlett Packard LaserJet P4015 Fuser

CB506-67901 - Fusing Assembly - For 110 Vac

CB506-67902 - Fusing Assembly - For 220 Vac

3 thoughts on “HP LaserJet P4014, P4015 and P4515 Printer Series – Slow printing or No printing from Tray 2”

PatB

This was my exact problem on a customer’s p4015. I had a bit of a time wrangling the svc note# out of HP. It is EMR_NA-C01681504-3

Tony

I replaced the fuser in my p4014 and updated the firmware….no it takes almost as long as it did when the fuser went out to print. What could be my problem?

firoj

This was my exact problem on a hp lj p4015.first tray printing is everything ok,but when i try print from tray-2,then print out is blank.
pls help me for this problem.