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Sunday 9 February 2014

HP LaserJet 4100 - 68.0 PERM STORE WRITE FAILED

68.0 PERM STORE WRITE FAILED on a Hewlett Packard LaserJet 4100 can be repaired without replacing the formatter board. This error isn't mentioned in the service handbook or on the HP website.

The closest to this, with the solution is:

68.X Permanent Storage Error (Check Settings)
Explanation
An error occurred in the printer’s permanent storage and one or more printer settings has been reset to its factory default.
Recommended action
Print a configuration page and check the printer settings to determine which values have changed.
68.X Permanent Storage Full
Explanation
The printer’s permanent storage is full. Some settings might have been reset to the factory defaults.
Recommended action
1. Print a configuration page and check the printer settings to determine which values have changed.
2. Hold down CANCEL JOB while turning the printer on. This will clean up the permanent storage by removing old areas that are not being used.
Because this isn't the precise error, it probably won't clear the fault and you would end up replacing the formatter board.

Instead, this is what you need to do.

Firstly, try cleaning up the NVRAM as suggested on the HP website by turning the printer on while holding down the CANCEL JOB button until it says CLEANUP NVRAM on the display and then release the CANCEL JOB button.

If you still get the error, press GO to continue and then print out the configuration settings and menu settings. You then need to do a NVRAM Initialization. Before you do the NVRAM Initialization, remove any network cards, accessories, and DIMMs from the formatter that did not come with the printer.

Next, turn on the printer while holding down the SELECT and CANCEL JOB buttons until all the LEDs stay on. Release the two buttons and then press and release the CANCEL JOB button and then the SELECT button. You should then see NVRAM INIT on the display.

If you still get the error after doing the NVRAM INIT, do the NVRAM cleanup once more as described previously, that did it for me.

You will then need to enter your menu settings and then go into service mode to enter the page counts, default paper size, and any other settings that have changed.

SERVICE MODE

1 While turning on the printer, hold down SELECT snd CANCEL JOB until all of the lights on the control panel are lit

2 Press the right side of MENU, and then press SELECT. The message SERVICE MODE temporarily appears and will reappear when the printer completes the initialization process.

3 To ext Service mode, press GO.

Note if READY appears on the control panel, the buttons might have been released too soon, or the wrong buttons were pressed.

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