This is the diagnosis of this error from HP's service manual:
| 10.92.YY CARTRIDGES NOT ENGAGED | The print cartridges are not engagedcorrectly. YY Description: 00 Black 01 Cyan 02 Magenta 03 Yellow |
● Open and then close the front door. ● If the message persists, make sure allthe print cartridges are seated correctly. ● Clean the contacts on the memorycontroller PCA. ● Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly. ● Replace the memory-controller PCA if it is damaged. ● Check the gears on the print-cartridge drive motors. Replace defective motors. ● Replace the DC controller. |
10.92.YY CARTRIDGES NOT ENGAGED The print cartridges are not engaged
correctly.
YY Description:
00 Black
01 Cyan
02 Magenta
03 Yellow
● Open and then close the front door.
● If the message persists, make sure all
the print cartridges are seated correctly.
● Clean the contacts on the memorycontroller
PCA.
● Make sure that connectors J302,
J303, J304, and J305 on the memorycontroller
PCA are seated correctly.
Also make sure that connector J1020
on the DC controller is seated correctly.
● Replace the memory-controller PCA if
it is damaged.
● Check the gears on the print-cartridge
drive motors. Replace defective motors.
● Replace the DC controller.
If you follow this procedure, you will end up replacing the DC controller which won't repair the fault.
What you need to do is slowly open and close the front door. Make sure that the flaps over the front of the print cartridges move. If you look carefully, you should also see the white plastic drives insert into the right hand side of the print cartridges. Also on the right hand side, you should see the levers lock the print cartridges in place.
If you don't see any of these parts move, the slide lever might be broken. If these parts do move, remove the print cartridges and inspect the plastic levers that lock the cartridges in place on the right side of the printer.
If the cartridge locks are broken, HP will send out an engineer to replace them free of charge, even if the printer is out of warranty. Phone up the warranty support line and tell them the plastic levers that hold the toner cartridges in place are broken. If the printer is out of warranty and they start offering you the paid options, remind them that there's a service note that covers this fault.
UPDATE
The service note for this fault ended 1st October 2008. You will have to repair it at your own expense now.
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If you decide to do the repair yourself, the part numbers are Q5982-67925 which is a set of four cartridge locks and springs and should include instructions. The part number for the slide lever is RC1-6643-020CN.
Be warned, it isn't easy to replace the cartridge locks or the slide
lever. I'm not going to describe how to do it. Instead I've provided
links below to download the replacement instructions and the service
manual.
The service manual is over 17Mb in size and you will only need it to
remove the covers. The replacement instructions are only just over 1Mb
and you definately need to download and read this.
Follow the instructions closely and pay particular attention to the
location of the screws to remove the main drive unit and the gear
alignment when reassembling the printer.
Click the following links to download the files to your computer:
HP Color LaserJet 3000-3600-3800 Series Service Manual (right click and select save as)
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