Oki C5300 - SERVICE CALL 020:FATAL ERROR

If you turn your Oki C5300 printer on and get the following error message on the control panel display:

SERVICE CALL
020:FATAL ERROR

The firmware DIMM is faulty. This is quite a common fault with this printer and is easy to repair.

Grab the handle on the front of the printer and open the paper feed assembly. Open the lid. Remove the one screw on the top of the right hand side cover and remove the cover.

Facing the right side of the printer, about half way along and near the bottom of the pinter, you will see the firmware DIMM sticking out of the metal shield. This is the part you need to replace.

 Just release the clips either side of the Dimm and it will pop out.

One thing you need to know is that there are two versions of logic board and each uses a different DIMM. If you look through the holes in the metal shield, somewhere on the board you will see SPA or OWL printed on the board. These are the names of the two versions.

It's not too important what version of main logic board you have in your printer because the part numbers are printed on the DIMM. You will see two sets of eight digit numbers. The part number for the firmware DIMM you require is the eight digit number that is inside brackets.

For your convenience, here are the part numbers for the two different firmware DIMMS:

ROM DIMM for SPA PWB 42010613

ROM DIMM for OWL PWB 42010602

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2 thoughts on “Oki C5300 – SERVICE CALL 020:FATAL ERROR”

Malcolm Donald

We have OKI c5300′s all are in trouble but one keeps coming up with Fatal Error 161 and occasionally 162. Can anyone help?

Malcolm Donald

We have an OKI c5300 which has a fatal error message of 161 and 162. can anyone help Please

HP LaserJet P3005 - Does Not Initialise

This is a common fault with the HP LaserJet P3005.

When you turn the printer on, it will hang either at the memory count or with the HP logo on the control panel display. It might also have a blank display or show a DIMM error.

Trying the usual tricks; cold reset, nvram init, hd init, and firmware update, doesn't fix the fault. Replacing the DIMM doesn't cure it either. If you don't understand any of that, it doesn't matter.

The only way to repair this fault is to replace the formatter board.

If the printer is still in warranty, there's no problem. Just phone  HP warranty support and tell them it hangs at power on with blank screen, memory count, or HP logo. Tell them you've tried the cold reset, nvram init, hd init, and you can't check the firmware version because it won't initialise.

You will probably have to ship the printer to their repair centre via their courier. If you deal with HP regularly, they might agree to send you a new formatter board for you to fit yourself.

If the printer is out of warranty, HP will still repair it free of charge as long as the printer was manufactured after march 1st 2008. Phone HP support. When they tell it's out of warranty and start to give you the paid and free options to continue, tell them the fault is covered by a HP service note and they will still repair it free of charge.

UPDATE

This service note ends 31th January 2011. After this date, you will have to repair this fault at your own expense.

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P3005 Formatter Board Non-network

Q7847-61006 Formatter (main logic) PC board - For HP Laserjet P3005, and P3005d series only (Non-network)

P3005 Formatter Board Network

Q7848-61006 Formatter (main logic) board - For HP Laserjet P3005n, P3005dn, and P3005x series only (Network)

2 thoughts on “HP LaserJet P3005 – Does Not Initialise”

Matt James

You helped me out here, I was just about to purchase a new formatter. Called up HP as you suggest and they sent me a formatter
Nice one; keep up the good work  

Matt G

I have a normal network with 30 PCs and a server. I currently have a HP color laserjet CP1025nw hooked up to a PC and it works fine from that PC. When I find it in the network from another PC so I can print color it works fine as well but on 3 PCs I have here they won’t print. All 3 have a brother HL-2170W attacehed via USB, when I unistall this printer I am able to print to the HP fine. When I reinstall the brother software I can’t print to the HP again, the super weird thing is it will print a test page but nothing from word,excel, PP or PDF. Can anyone tell me how to fix this?